NinjaTrader is committed to Customer Service Excellence
Here to assist you at every stage
At NinjaTrader, we prioritize your trading achievements. Our expert support team is here to help with any inquiries, making your experience smooth and successful.
Reach Out to Our Support Team TodayMultiple Contact Options
Email Support
Complete support for common questions, with replies usually within one business day.
Send EmailPhone Support
Need immediate assistance? Our dependable support team operates Monday to Friday, 9 AM – 6 PM (EST) at NinjaTrader.
Call NowHelp Center
A comprehensive selection of tools, insights, and tutorials designed to enhance your trading success.
Visit NinjaTraderCommunity Forum
Connect with a community of traders, exchange ideas, and solve common issues together.
Join TodayContact Us Anytime
Live Chat
24/7
Our team is dedicated to providing quick support whenever you need it.
Email Support
Promise of fast responses
Prompt replies during working hours.
Phone Support
Weekdays only
Support Hours: 9 AM – 6 PM (ET)
Help Center
Always available
Assist you at your convenience
Getting help is easy and fast.
1. Log In
Log into your NinjaTrader account through the official website and enter your credentials.
Visit the Support Center
Locate the "Support" or "Help" section, often found in the website footer or main menu.
Select your preferred support method
Opt for live chat, email, phone, or self-help resources based on your needs.
4. Provide Details
For urgent support, please have your account details ready along with a clear description of your issue.
Customize your trading journey at your own speed
Help Center
Visit the FAQ section for common questions and useful information about NinjaTrader’s services.
Access ResourceFAQs
Get quick solutions to typical questions about NinjaTrader’s platform and offerings.
Access ResourceVideo Tutorials
Watch comprehensive video guides to learn all about NinjaTrader’s features and tools.
Access ResourceCommunity Forums
Participate in community discussions to exchange insights and tips with other traders on making the most of NinjaTrader.
Access ResourceImprove Your Customer Service Experience
Communicate Effectively: Provide specific details or recent updates about your issue.
IT Support Solutions: Implement efficient approaches and tools to help your technical team troubleshoot problems on NinjaTrader.
Quick Support Access: Use live chat for urgent assistance or email for comprehensive inquiries.
Review the Support Center First: Find quick solutions before reaching out to customer service.
Gather Your Documents: Have your account information, transaction history, and relevant /images ready beforehand.
Support Advice: If wait times are long, consider reaching out through an alternative contact method for quicker help.